Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with us! We’re committed to making your shopping experience as smooth and reliable as possible. Please review our shipping policy below for information about processing times, estimated delivery times, tracking, and other important shipping details.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or holidays may begin processing on the next business day.

Estimated Shipping Times

Estimated delivery times vary depending on the destination, product availability, fulfillment location, and shipping carrier.

Most orders are typically delivered within:

United States: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Occasionally, delays may occur due to high order volumes, carrier delays, severe weather, holidays, customs processing, or other circumstances outside of our control.

Multiple Packages

We work with different fulfillment partners to provide a variety of products. If you order multiple items, your order may be shipped separately and arrive in more than one package.

If this happens, you may receive separate tracking information for each shipment. There is no additional shipping charge simply because an order is shipped in multiple packages.

Order Tracking

When tracking information is available, you will receive it by email after your order has shipped.

Please allow 2–5 business days for tracking information to begin showing updates after you receive your shipping confirmation.

In some cases, tracking updates may be delayed even though your package is still moving through the carrier’s network.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make changes before the order is processed; however, we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit, please allow additional time for delivery, as carrier delays can occasionally occur.

If your package appears to be significantly delayed or lost, please contact us so we can help review the shipment and determine the appropriate next steps.

If tracking shows that an order was delivered but you cannot locate the package, please check around your property, mailbox, parcel locker, household members, neighbors, or building management before contacting us.

We may also recommend contacting the shipping carrier directly for additional delivery information.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable. This information helps us review and resolve the issue as quickly as possible.

Please refer to our Refund & Return Policy for additional information regarding returns, replacements, and refunds.

International Shipping

If international shipping is available for your order, delivery times may vary depending on the destination and customs processing.

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country. These charges, when applicable, are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Shipping Delays

While we work hard to ensure orders arrive as quickly as possible, shipping and delivery dates are estimates and cannot always be guaranteed.

We are not responsible for reasonable shipping delays caused by circumstances outside of our control, including carrier disruptions, severe weather, natural disasters, customs delays, incorrect shipping information, transportation disruptions, or unusually high shipping volumes.

Questions About Your Order

If you have questions about your shipment or need assistance with an order, please contact us through our Contact Us page or at:

Email: support@ThreeandTrue.com

Please include your order number when contacting us so we can assist you more quickly.

Thank you for shopping with us!